Privacy Policy
Last updated: August 12, 2026
1. Introduction
KidsDreamFactory NYC respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit nyc-kidsdreamfactory.com, contact us, submit an inquiry or booking request, make a payment, or otherwise interact with KidsDreamFactory NYC.
This Privacy Policy applies to information collected through our website and in connection with our services.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of information:
Information You Provide to Us
When you contact us, complete a form, request information, or book an event, you may provide information such as:
Your name
Email address
Telephone number
Event address or location
Event date and time
Number of guests
Party or service preferences
Theme selections
Information you include in messages, forms, or booking requests
Billing and transaction information
Any other information you voluntarily provide to us
If a parent or legal guardian provides limited information about a child for the purpose of planning an event, such as a first name, age, birthday, theme preference, or other event-related details, we use that information only as reasonably necessary to plan and provide the requested services.
Please do not provide sensitive personal information that is not necessary for us to provide our services.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website platform and related technologies.
This information may include:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website or search engine
General geographic information
Website activity and interaction information
We use this information to operate our website, understand website traffic, improve our services, maintain security, and identify technical problems.
4. How We Use Personal Information
We may use personal information to:
Respond to inquiries and customer requests
Provide quotes and availability information
Process and manage bookings
Communicate about upcoming events
Deliver, set up, style, and collect rental equipment
Process payments and maintain transaction records
Provide customer service
Customize party themes and event services
Improve our website and services
Maintain the security and functionality of our website
Prevent fraud or misuse
Maintain business, accounting, tax, and legal records
Comply with applicable laws and legal obligations
Protect the rights, safety, and property of KidsDreamFactory NYC, our customers, guests, and others
We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
5. Booking and Contact Forms
When you submit a contact form, booking request, or other form through our website, the information you enter may be stored and processed by KidsDreamFactory NYC and by service providers that help us operate our website.
Submitting a booking inquiry does not itself confirm a reservation. Booking and payment terms are governed separately by our Terms & Conditions.
We use information submitted through our forms primarily to respond to your request, prepare your event, communicate with you, and provide our services.
6. Payment Processing
Payments may be processed through Square or another payment processor identified to you at the time of payment.
Payment card information is processed by the payment provider in accordance with its own privacy and security practices.
KidsDreamFactory NYC may receive information necessary to manage the transaction, such as:
Customer name
Contact information
Payment amount
Transaction date
Payment status
Invoice or transaction details
We do not require customers to send complete payment card information to us by email or ordinary contact forms.
7. Squarespace
Our website is hosted by Squarespace.
Squarespace may process certain information about website visitors in order to securely host and operate the website, provide website functionality, prevent fraud and abuse, and provide analytics and performance services.
Information processed by Squarespace may include information about your browser, network, device, website activity, and IP address.
Squarespace's own collection and use of information is governed by its applicable privacy policies and terms.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on a visitor's device. They may be used to:
Make the website function properly
Maintain website security
Remember preferences
Measure website traffic and performance
Understand how visitors interact with the website
Support third-party services or embedded content
Necessary cookies may be used to provide essential website functionality.
Analytics, performance, advertising, or other non-essential cookies may also be used where enabled and, where required by applicable law, subject to visitor consent.
Visitors may be able to manage cookie preferences through our cookie banner and through their browser settings.
For additional information, please see our Cookies page.
9. Analytics
We may use Squarespace Analytics and other analytics tools to understand how visitors find and use our website.
Analytics information may include:
Number of website visits
Pages viewed
Approximate visitor location
Traffic source
Browser or device information
Website interactions
We use this information to understand website performance and improve the experience for our customers.
If additional analytics services such as Google Analytics are enabled on our website, those providers may process information according to their own privacy practices.
10. Third-Party Services and Embedded Content
Our website may contain integrations, links, widgets, or embedded content provided by third parties.
These may include services related to:
Payment processing
Google services or reviews
Social media
Instagram
Maps
Website analytics
Scheduling or booking
Email communications
Other business services
When you interact with third-party content or leave our website through an external link, the third party's own privacy policy and terms may apply.
KidsDreamFactory NYC does not control the privacy practices of independent third-party websites or services.
11. How We Share Information
We may share personal information only when reasonably necessary for legitimate business purposes, including with service providers that assist us with:
Website hosting
Payment processing
Booking and scheduling
Email and customer communications
Website analytics
Technology and website support
Accounting or professional services
Event delivery and operations
We may also disclose information when reasonably necessary to:
Comply with applicable law, court orders, subpoenas, or lawful government requests
Protect our legal rights
Investigate suspected fraud or unlawful activity
Protect the safety of customers, guests, employees, contractors, or others
Complete a business transaction such as a merger, acquisition, restructuring, or sale of business assets
We do not sell personal information for monetary consideration.
Where applicable privacy laws define certain advertising or data-sharing activities more broadly as a "sale" or "sharing," we will provide any notices or choices required by applicable law.
12. Photography and Media
KidsDreamFactory NYC may photograph party setups, rental equipment, decorations, or other event details for portfolio and promotional purposes when no identifiable customer or guest is featured.
We will not use an identifiable photograph, video, name, or likeness of a customer or guest for advertising, website, social media, or promotional purposes without appropriate consent.
For minors, appropriate permission from a parent or legal guardian must be obtained before identifiable images are used for promotional purposes.
Permission to use identifiable photographs or videos may be requested through a separate voluntary photo or media release and is not required as a condition of booking KidsDreamFactory NYC services.
13. Children's Privacy
Our website, contact forms, and booking services are intended for adults, parents, and legal guardians.
KidsDreamFactory NYC does not knowingly request or collect personal information online directly from children under the age of 13 without appropriate parental involvement or consent as required by applicable law.
Children under 13 should not submit booking forms, contact forms, payment information, or other personal information directly through our website.
Parents and legal guardians may provide limited information about their children when reasonably necessary for us to plan and provide a party or event.
If we learn that personal information has been collected online directly from a child under 13 in circumstances where parental consent was required but not obtained, we will take reasonable steps to delete the information.
A parent or legal guardian who believes that a child has provided personal information directly to us may contact us using the information at the end of this Privacy Policy.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining customer and transaction records, resolving disputes, complying with tax or accounting obligations, protecting our legal rights, and satisfying other legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business recordkeeping requirements.
15. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We also use third-party service providers, including website hosting and payment providers, that maintain their own security measures.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
For this reason, please do not send sensitive information, including complete payment card numbers, through ordinary email or website message fields.
16. Your Privacy Choices and Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These may include the right to request:
Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your personal information is used or disclosed
Withdrawal of consent where processing is based on consent
Opt-out from certain types of data processing where applicable
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
Some information may need to be retained when required by law or when reasonably necessary for legitimate business purposes, such as completing transactions, maintaining financial records, resolving disputes, or protecting legal rights.
17. Email and Marketing Communications
If you voluntarily sign up to receive promotional email communications from KidsDreamFactory NYC, we may use the contact information you provide to send information about our services, promotions, themes, events, or other business updates.
You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us.
Transactional or service-related messages concerning an active booking may still be sent when reasonably necessary to provide the services you requested.
We will not automatically add a person to promotional marketing communications solely because they submitted a general inquiry unless permitted by applicable law.
18. Social Media
KidsDreamFactory NYC may maintain accounts on third-party social media platforms such as Instagram.
If you communicate with us, comment, follow, share content, or otherwise interact with us through a social media platform, the platform may collect and process information according to its own privacy policy.
Information you choose to make public on social media may be visible to other users.
19. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the content, security, or privacy practices of independent third-party websites.
We encourage visitors to review the privacy policies of websites and services they choose to use.
20. Visitors From Outside the United States
KidsDreamFactory NYC is based in the United States and primarily provides services in the New York City area.
If you access our website from another country, information may be processed or stored in the United States or other countries where our service providers operate.
Privacy and data protection laws in those countries may differ from the laws in your country.
Where required by applicable law, we will take appropriate steps regarding international transfers and processing of personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, service providers, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
Material changes may be communicated through our website or by other appropriate means when required.
22. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
KidsDreamFactory NYC
Email: mail@nyc-kidsdreamfactory.com
Phone: (239) 272-1300
Website: nyc-kidsdreamfactory.com